Frequently Asked Questions

How can I get more quota?

If your application is in a humanitarian, academic, governmental, or not-for-profit organisation, you may be eligible for the collaborative plan.

You can request an upgrade to the collaborative plan in the HeiGIT account dashboard.

When does my quota reset?

All remaining quota is shown in the HeiGIT account dashboard.

The daily limit is reset after 24h, starting from the first time you request anything. Thus, your 24h-window might shift over the days.

The minutely limit is enforced as a sliding window, meaning that any consecutive period of 60 seconds may only contain 15 requests.

If you run into the daily limit, you will receive a 403 - Forbidden HTTP error with the message “Quota Exceeded”.

If you run into the minutely limit, you will receive a 429 - Too many requests HTTP error with the message “Rate Limit Exceeded”.

The remaining daily quota can be checked programmatically by comparing the headers x-ratelimit-remaining and x-ratelimit-reset.